Billing FAQs
The billing process at JamboJon is completely transparent. You will always know what to expect on your invoices. Regardless of whether you’re tackling a new website build or focusing on regular updates, financing your project will be straightforward and simple.
Understanding JamboJon Billing and Payments
How do we handle the deposit for your new project? What can you expect with hourly billing? These simple instructions clarify what to expect and how to pay your invoices.
New Website Billing
If you need a new website, JamboJon divides the total cost into two payments. We also offer a three-payment option. You can choose what’s best for you and your company’s cash flow. The first deposit is due at the time of signing; the remaining payments will be scheduled at agreed-upon milestones throughout the project. The final payment will be due before your project goes live. This keeps the process smooth and manageable for everyone.
Current Clients
For our customers who have website updates, rather than a new website build, you are billed hourly. You can expect an invoice every two weeks, on the 1st and 16th of the month. All invoices are due upon receipt. Any time accrued after an invoice is issued will be included in the following invoice. These transparent statements keep you in the loop and up-to-date on your project. You know who provided the service, details about the task, and are billed to the minute; there are no round-ups or inflated costs.
How to Make Payments
Watch for invoices sent via QuickBooks to the email address on your account. Click the link in your email to make a payment using a credit card, bank transfer, or check – whatever works best for you. If you have any questions or prefer to pay by phone, feel free to give us a call at (801) 432-0514.
Terms and Conditions
Our Terms and Conditions outline the important details of our contract, including project timelines, payment expectations, and responsibilities for both you as the client and us as the service provider. You know exactly what to expect throughout our partnership.
Hourly Billing for Current Clients
Once your website launches, we’re happy to support you as your business grows! Our ongoing services include website maintenance, content creation, and marketing strategies for events and promotions. To request help, simply create a support desk ticket: https://jambojon.com/support-desk/.
For our established clients, we charge an hourly rate for any maintenance or updates. You’ll receive invoices every two weeks based on the time spent on your requested tasks. Any unbilled time will be included in the following invoice. Payment instructions will be provided with each invoice email.
Billing FAQs
After you sign the agreement, you’ll pay a deposit up front to initiate the web development process, and then you’ll make additional installments at specific checkpoints throughout your project. Your final payment will be due before your website launches.
We do. As we discuss your project, we’ll get a better idea of your budget and what works best for you. We will split your invoice into manageable chunks throughout the project. You can choose 2 payments of 50% or 3 payments of 33.3%
You can pay your invoices via credit card, check, bank transfer, phone, or directly through QuickBooks – whichever method you prefer!
For ongoing services, we bill hourly. This is sent to you in an invoice twice per month.
Not a problem at all! Just reach out. We’ll hop in, take a look, and sort it out for you.